PAYMENT CONDITIONS:
To confirm the reservation, a card charge of 10% of the
total will be made online through a secure server.
The rest will be paid on arrival at the accommodation in
cash or by card.
CANCELATION CONDITIONS:
If you cancel the reservation within 24 hours after
making the reservation no charges will be made and you
will be reimbursed the 10% charged at the time of
booking.
If you cancel the reservation more than 30 days before
the date of arrival, the establishment does not return
the 10% already charged on the day of booking.
If you cancel the reservation within 30 days of the date
of your arrival or if you do NOT show up, the
establishment will charge 100% of the entire stay.
MODIFY A RESERVATION
To modify a reservation, you must contact us via e-mail
(info@medanorent.com), whatsapp (+34 638552115)
or telephone (+34 638552115)
CONDITIONS RELATING TO CHILDREN:
Children of all ages can stay
Children under 2 years of age can stay for free.
There are cots and high chairs available to customers,
check availability.
TERMS OF USE:
The person whose name the reservation was made must be
over 21 years old. At the time of booking you must
specify the number of people who will use the
accommodation, which should never be higher than the
reserved number.
The capacity of the accommodation can never be exceeded,
except for children under 2 who sleep in a crib. In case
this rule is not respected, the company is authorized to
vacate the apartment without the client being entitled
to any financial compensation.
The guest who makes the reservation and who signs the
documents at the entrance is personally responsible for
the behavior of all the guests that accompany him.
The client expressly recognizes that the contracted
accommodation does not constitute or constitute his /
her habitual residence, only having a right to use it
during the contracted period.
CHECK-IN
The entrance to the apartment (Check-in) will be
guaranteed from 2:00 p.m.
In the days prior to your arrival, we will send you an
e-mail with the necessary instructions for entering the
apartment (key collection, meeting point address,
contact numbers, etc.).
In order for our staff to be attentive on the day of
your arrival and not to make them wait, it is essential
that you inform us of your arrival time and flight data
(the latter if there is one).
By regulation, we must at the time of check-in make the
registration of guests, so each of the people who stay
must provide their identity document (national identity
document or passport). To facilitate this process and
make it faster and more convenient for both parties, we
will send you by email a link with a form where you can
easily send us your personal data. In case you do not
receive this data beforehand, we must do it upon arrival
at the accommodation.
CHECK-OUT:
On the day of your departure (Check-out), you must leave
the apartment before 12h in the morning.
The apartment must be in good condition.
We would appreciate it if you remove the garbage and
deposit it in the containers closest to your
accommodation.
Before leaving, please check that you do not have any
belongings left in the accommodation. Apartamentos
Medano is not responsible for or guarantees their
recovery.
RULES DURING YOUR STAY:
The tranquility and respect with the neighbors must be
maintained at all times. The hours between 22:00 p.m.
until 10:00 a.m. You can not make noise, loud music, or
talk loudly that can disturb the neighbors.
Parties inside the apartment are NOT allowed, they are
strictly prohibited. The public scandal or an
inappropriate behavior that disturbs the rest and the
coexistence with the neighbors, will suppose the
immediate expulsion without considering the hour of the
day or the night. This also means the loss of the rent
without any right of compensation.
Irregularities and / or deficiencies that the client may
find in the rented property must be communicated, as
soon as possible and always during the stay. We will
solve the anomaly as soon as possible.
It is the responsibility of the client to leave the
property in the same state in which it was found,
responding to all those damages and damages caused by
the negligent action.
Prohibited hang clothes or towels on windows or
balconies. All accommodations have a portable or fixed
clothesline.
Smoking is not allowed inside the apartments. Yes in the
outdoor areas (balconies and / or terraces).
For bookings over 7 nights, we will make a change of
sheets and towels at no additional cost.
For your safety, always lock doors, windows and access
to terraces. We assume no responsibility for loss, theft
or loss of personal property of guests (documentation,
money, jewelry, mobile phones, laptops, tablets, etc.)
left in the apartment.
Contribute not to waste energy and unnecessary
consumption by ensuring that the lights and electrical
appliances are off and the water taps are closed every
time you leave the compensation.
During your stay, empty the trash and deposit it in the
nearest trash containers. In each accommodation there is
a map indicating the nearest points.
Pets are allowed in some of our accommodations, ALWAYS
under the responsibility of their owners and after
consultation.
RULES OF CONDUCT AND RESPONSIBILITY:
There are rules of conduct and behavior that both you
and all the people who accompany you must respect:
In the case of the breach of any of the obligations
mentioned above, such as incorrect behavior, complaints
from neighbors for constant noise or, in the case that
the police have had to resort to some reason,
Apartamentos Medano is fully authorized to request
Clients who immediately vacate the apartment, without
said clients having any right to any type of financial
compensation.
Medano Apartments appreciates your collaboration and
understanding, hoping that you understand that each and
every one of the points mentioned above are necessary in
order to preserve the well-being of the whole community
and especially rest the neighbors since all the
apartments are located in residential buildings.
You will have a guard phone from Monday to Sunday so
that you can contact the staff of Apartamentos Medano,
outside office hours, in case of any incident related to
the apartment or through our email.
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