How do I make a reservation through the website?
It is very easy, visit the option of our main menu
"List
of Accommodations" and select the
accommodation that you like.
In the center of the webpage, you
will see an calendar that clearly
shows you the available days and occuped
days.
To make a reservation, simply select the month and year,
then click on the day of entry and another click on the
departure day and finaly click on
the button "ON-LINE BOOKING".
Then a new web page opens, where you specify the
selected dates and the total price of your stay. Just
follow the instructions and fill outthe forms with
your information.
How and when should I pay my reservation?
To confirm the reservation, a credit card charge of 10%
of the total amount will be made online through a secure
server.
The remaining payment of your reservation (90%) must be
made upon arrival at the accommodation and can be done
in cash or with a card.
Can I book by phone / whatsapp?
If you want, you can call us or call Whatsapp Shrine and
check the steps to make a reservation by phone. Tel:
(+34) 609 079 089
Is there a minimum age for the reservation?
The minimum age for the reservation is 21 years
Is there a minimum stay to reserve an apartment?
The minimum stay may vary from 2 to 3 days depending on
the season and accommodation. The number of minimum
stays is stated in the file of each apartment.
Are the cleaning costs included?
When booking the cleaning costs are included in the
final price. When you arrive, you will find the
apartment clean (including sheets and towels). And if
you leave the apartment, we will clean it again.
What are the conditions to cancel a reservation?
If you cancel the reservation within 24 hours of making
your reservation, you will not be charged and will be
refunded the 10% you have charged at the time of
booking.
If you cancel the
reservation more than 30 days before the arrival date,
the accommodation will not refund
the 10% charged on the day of booking.
If you cancel the
reservation within 30 days of your arrival or
no show, the
accommodation will charge 100% of the total stay.
Can I change my reservation?
Yes, you can change your reservation by notifying us at
least 30 days before your arrival.
Can I get an invoice?
If you want an invoice, you must let us know as soon as
you make the booking and send us the billing
information.
Do I have to pay a deposit?
No
when is the
check-in and check-out of the apartment?
The entrance to the apartment is from 14:00 (check-in)
and departure maximun at 12:00 (check-out)
Where do I get
the keys to my apartment?
A few days before your arrival, we will send you an
e-mail asking your arrival time and flight number (if
there is one).Once your response is received, we will
send you another email in which we will indicate the
address of the meeting point
Will anybody receive me (check-in)?
Yes, someone from our team will always welcome you at
the meeting point previously set up by email to
accompany you to the accommodation, show it to you and
make the delivery of the keys. In the event that you
have a very late flight, we have no problem receiving
it.
Does anyone come when leaving the accommodation
(check-out)?
At the time of check-in, you will receive instructions
on how to do the check-out.
Should I bring something?
The apartments are fully equipped with all appliances
and kitchenware. In addition, they have bed linen
(sheets and duvets) and two bath towels and one hand
towel for each guest (beach towels are not supplied).
All accommodations have a washing machine, iron, board
and hairdryer.
Please keep in mind that the provision of the apartment
is self-service and we do not leave a welcome pack with
food or drink.
Is there a change of bed linen and towels during my
stay?
Yes, if the reservation exceeds 7 days (included in the
cleaning price)
Is there internet in the accommodation?
All our accommodations have FREE WIFI
-How do I get to the accommodation from Tenerife
South Airport?
From the airport (8 km from Médano) Take the TF-1 exit
towards Santa Cruz de Tenerife. At the next exit take
the TF-64 and finally the detour to Medano.
If you wish it for your convenience, you can book a
rental car in advance through our website by
click here
with pick up and drop off at the airport.
Or if you want, there are taxis and/or buses. (Taxi: about
15 € aprox.)
Taxis Telephone: +34 922397475
Titsa Website: (buses):
www.titsa.com
What do I have to do if there is an emergency /
incident with my accommodation during my stay?
If you have an emergency during your stay in your
apartment, we have a 24-hour number every day of the
year. Tel (+34) 622 22 17 02
What do I do on the day of my departure from the
property with the garbage?
Before you leave, you must remove the garbage and place
it in the containers. In the information folder you will
find a map with the location of the container closest to
your accommodation.
What happens if I break something?
If you accidentally break something, please contact us
immediately and we will assess the situation. If
something breaks and we are not informed, we will charge
it in the reservation specified map.
Are pets
allowed in the property?
In some accommodations animals are allowed, always
consult.
Can I smoke in the accommodation?
Smoking is strictly prohibited in the apartment. If the
apartment has its own terrace or the building has a
shared terrace, smoking is permitted on the terrace.
However, please have a civic respect towards the other
neighbors
Can I apply for
a cot and a chair for my baby?
Each apartment has a baby chair and a cot for free, but
always request in advance.
How can I contact the Apartamentos Médano?
You can contact with us by phone call,
whatsapp or email:
+34 609 079 089 (reservation)
+34 638 552 115 (commercial)
+34 622 22 17 02 (24hrs)
email: info@medanorent.com
We will be always happy to assist
you.
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